Frequently Asked Questions

Why should I use a travel concierge?

In the age of online booking, travel agents are a great source of information and discounts. A travel concierge will make sure that your trip is tailored to you, assist you in case of unexpected problems, and help you anticipate potential issues in advance.

Do you book hotels, flights and excursions directly for me?

No, we provide recommendations based on your needs and price range. You book directly providing you with flexibility and options best suited for you.

Will a travel concierge save me money?

Absolutely! The fee for our service is an investment. Our clients save money by building their itinerary with us, instead of going through a travel agency and being subjected to the travel agencies hidden fees. We will work within your budget, and we always focus on making sure that you get a solid value in return for our services.

When are payments due?

Payments are due 24 hours prior to our travel consultation. Your appointment will be canceled if payment is not received 24 hours prior to the consultation date.

How soon will I receive my itinerary?

We aim to provide your post itinerary follow up consultation 14 days after the travel consultation. This is subject to change based on the number of travel days. We will confirm the post consultation date during the travel consultation.

What if my trip becomes canceled?

The good news is you can still utilize your travel itinerary in the future when you are able to take your vacation. Please note all sales are final and not refundable.

What if I can't make my appointment?

Clients may reschedule any consultation at no additional cost more than 24-hours ahead of the scheduled appointment. Any client who reschedules an appointment with less then 24-hours of the scheduled booking will be subject to a rescheduling fee of $25.